§ STATUS
Service status
Live operational status and the commitments we hold ourselves to. A dedicated real-time status feed is being stood up at status.kineticpartners.org ahead of general availability.
REFRESHED · 2026-06-14
§ 01 — COMMITMENTS
99.9%
UPTIME TARGET
Monthly availability target for the production API and dashboard
24×7
MONITORING
Continuous health checks with automated alerting and on-call escalation
§ 02 — SUPPORT RESPONSE TARGETS
| Severity | Definition | Target first response |
|---|---|---|
| P1 — Critical | Production down or unusable; no workaround | 1 business hour |
| P2 — High | Major function impaired; workaround exists | 4 business hours |
| P3 — Normal | Minor issue or question; limited impact | 1 business day |
| P4 — Low | Feature request or general inquiry | 2 business days |
These targets meet or exceed prevailing industry standards for infrastructure of this class. Contractual SLAs, including availability credits, are set per engagement — inquire for terms. Incident history and post-incident reviews will publish to the status feed once live.